About
Built for the gap between the last call and the first truck.
ShiftSill is a managed AI call answering and dispatch service for HVAC and plumbing contractors in the United States.
What we do
Answer, qualify, route.
- Answer overflow and after-hours calls under your company name.
- Ask the questions your dispatcher asks and check your service area.
- Book eligible jobs when your schedule is connected and the slot is open.
- Transfer urgent calls to your on-call team, and run your approved fallback when a transfer fails.
- Set up and maintain the call flow with you. That’s the “managed” part.
What we don’t do
Clear limits, stated up front.
- We’re not an emergency service and never tell a caller help is on the way.
- We don’t supply technicians, dispatchers or human answering staff by default.
- We don’t connect to your CRM or field-service software unless an integration is set up.
- We don’t serve homeowners directly. Our customers are contractors.
The next shift is covered.
See a scripted call built around your trade, your service area and your on-call rotation. Bring your current after-hours setup and we’ll map it together.