Preview. Proposed service and pricing. Not an active offer.
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HVAC answering service

When the first heat wave hits, every call still gets answered.

ShiftSill picks up HVAC overflow and after-hours calls, asks the questions your dispatchers ask, and sorts no-cooling and no-heat calls from tune-ups before they reach your board.

Book a demoSee pricing

Seasonal overflow

Your phones peak exactly when your techs are busiest.

The first 95° week or the first hard freeze can stack calls faster than any front desk can take them. Forward the overflow to ShiftSill and keep your dispatchers on the jobs already in motion.

  • Forward only when lines are busy, or route a whole time window during peak weeks.
  • Separate system-down calls from maintenance, estimates and replacement quotes.
  • Check the ZIP code before a request reaches dispatch, and tell out-of-area callers so plainly.
  • Capture the equipment details your tech wants before rolling: system type, age if known, thermostat reading, error codes.

Intake examples

Two calls, two different routes.

Scripted examples. Your questions, urgency rules and routing are set during onboarding.

No cooling, after hours

  1. CallerOur AC stopped blowing cold tonight. It’s 88 inside and my mother lives with us.
  2. ShiftSill AI agentI’ll get this to the on-call technician. Is the outdoor unit running at all, and what does the thermostat read?
  3. CallerThe fan outside isn’t spinning. Thermostat says 88.
  4. What happens nextMatches the contractor’s urgent rule: no cooling with a vulnerable occupant. ZIP checked. The agent transfers to the on-call tech.

No heat, transfer doesn’t connect

  1. CallerThe furnace won’t come on and it’s 19 degrees out.
  2. ShiftSill AI agentThat’s urgent for this company. I’m going to try the on-call technician now. Please stay on the line.
  3. What happens nextThe transfer rings out. The approved fallback runs: the agent confirms the callback number and sends the call summary to the on-call contact.
  4. ShiftSill AI agentI couldn’t reach the technician directly. I’ve sent your details to the on-call contact. I can’t confirm when they’ll call back. If anyone feels unwell or you smell gas, leave the house and call 911 or your gas utility.

ShiftSill never says a technician is on the way. A transfer that doesn’t connect runs the fallback you approved, and the caller is told what actually happened.

Qualification

The ticket your dispatcher would have written.

Every call ends as a structured request in the format your team reads, whether it was booked, transferred or queued for a callback.

  • Tune-ups and maintenance visits booked into a connected schedule when the slot is confirmed open.
  • Replacement and estimate requests queued for your comfort advisor, not booked blind.
  • Membership or service-agreement customers flagged if your rules ask for it.
HVAC service requestExample
Job type
No cooling
System
Split AC, ~12 yrs
ZIP
75204 · in area
Indoor temp
88°F
Outdoor unit
Fan not running
Priority
Urgent, per your rule
Outcome
Transferred to on-call tech
Summary sent to the on-call tech and the dispatch inbox.

After-hours handoff

Your on-call tech only hears about calls that need them.

You set what counts as urgent: no heat below a certain outdoor temperature, no cooling with elderly occupants or infants, water leaking from an air handler. Everything else waits for the morning queue with the details already captured.

Transfers go to your own on-call numbers. ShiftSill doesn’t supply technicians or human dispatchers. How after-hours schedules and fallbacks work.

Pricing

Priced on AI minutes, not seats.

Most single-shop HVAC companies start on Night Shift or Dispatch. Use the estimator to check your peak month.

Night Shift

$499/ month
Included
600 AI min
Overage
$0.75 / min
Setup, once
$750
Locations
1

Dispatch

$1,099/ month
Included
1,800 AI min
Overage
$0.60 / min
Setup, once
$1,500
Locations
3

Multi-Site

$2,399/ month
Included
4,500 AI min
Overage
$0.50 / min
Setup, once
$3,000
Locations
8

Estimate a peak-season month

Questions

HVAC specifics.

Can the agent tell a no-cooling call from a maintenance request?

Yes. The call flow asks about the system’s state and sorts the call by the job types and urgency rules you approve during setup.

Will it give troubleshooting advice?

Only the safe, approved prompts you choose, like checking the thermostat setting or the breaker. It doesn’t diagnose equipment.

What about gas smells or carbon monoxide alarms?

Your call flow tells the caller to leave the building and contact 911 or the gas utility, then alerts your on-call contact. ShiftSill is not an emergency service.

Does it work with our field service software?

Booking needs a compatible, approved integration with confirmed availability. Plans include one or two standard integrations; custom integrations are quoted.

Get through the next heat wave with every call answered.

See a scripted call built around your trade, your service area and your on-call rotation. Bring your current after-hours setup and we’ll map it together.

Book a demoRead the HVAC overflow playbook