Multi-location dispatch
One number, many branches. Every call lands in the right one.
ShiftSill reads the caller’s ZIP code and the job type, then applies that branch’s hours, service area and on-call rotation. Each location keeps its own rules.
Coverage rules
Branch rules, side by side.
Example data for a fictional three-branch contractor. Your branches, ZIP lists and rotations are set during onboarding.
| Branch | Service area | Local office hours | Urgent calls after hours | Languages |
|---|---|---|---|---|
| North branch | ZIP list A | Mon–Fri 7–5, Sat 8–12 | North on-call rotation | English, Spanish |
| South branch | ZIP list B | Mon–Fri 7:30–5:30 | South on-call rotation | English, Spanish |
| Plumbing division | Lists A + B (drain work: A only) | Mon–Fri 7–6 | Plumbing on-call | English |
Branches and local hours
Local hours, local on-call, one call flow.
- Each branch has its own office hours, holiday calendar and overflow rule.
- ZIP lists decide the branch; job type can override it, for example drain work handled by one division.
- Urgent transfers go to the on-call rotation of the branch that serves the address.
- Callers in a ZIP no branch serves are told so, without a ticket being opened.
Reporting
Know what each branch is sending you.
Every call ends as a structured summary tagged with the branch that serves the address. What your usage report breaks down by location is agreed during onboarding.
- Each summary records the branch, the job type and how the call ended: booked, queued for a callback, transferred, fallback run, or out of area.
- AI minutes are counted to the second and billed against one shared plan allowance.
- Usage alerts at 80% and 100% of included minutes. Multi-Site adds a weekly quality check and a monthly review.
Volume plans
Multi-Site, or Enterprise when volume calls for it.
Multi-Site
$2,399 a month for up to 8 locations, 4,500 AI minutes included, English and Spanish, two compatible standard booking integrations. Extra locations are $149 a month plus $350 setup each.
Enterprise
For 10,000+ AI minutes a month or several regions. Committed volume, concurrent call capacity, integrations and service requirements are quoted.
Questions
Multi-location specifics.
Do all branches need to share one phone number?
No. Each branch can forward its own number, or a main number can be routed by ZIP code. Both are mapped during setup.
Can branches use different booking systems?
Each compatible standard integration counts toward your plan’s allowance. Additional integrations are an add-on, and custom ones are quoted.
What if two branches cover the same ZIP code?
You decide the tiebreaker: job type, a primary branch, or routing to your central dispatch for a decision.
Map your branches with us.
Bring your ZIP lists, office hours and on-call rotations. We’ll walk through how calls would route on a scripted demo.