Preview. Proposed service and pricing. Not an active offer.
ShiftSillBook a demo

Plumbing answering service

Is the water still running? That’s the first question, every time.

ShiftSill answers plumbing calls your office can’t get to, asks about the shutoff, checks the address against your service area, and escalates active leaks to your on-call plumber.

Book a demoSee pricing

Leak and drain calls

Sort the burst pipe from the slow drain.

The call flow follows your escalation rules, not a generic script.

Active leak

Asks whether the water is still running and if the caller knows where the main shutoff is. Uncontained leaks go to your on-call plumber.

Drain and sewer backup

Captures which fixtures are affected, whether more than one drain is backing up, and if wastewater is reaching the floor.

Water heater, no hot water

Gas or electric, tank or tankless, visible leaking. Queued for the morning or escalated according to your rules.

Service area

Out-of-area callers hear it on the first call.

The agent checks the ZIP code against your list before taking job details, so your dispatcher doesn’t open a ticket for a town you don’t serve.

  • ZIP lists per location or per service type, such as sewer work in a smaller radius.
  • Out-of-area callers are told politely that you don’t cover their address.
  • Borderline ZIP codes can be routed to your team for a decision.
Plumbing service requestExample
Job type
Main line backup
Fixtures
Basement floor drain, 2 toilets
ZIP
30318 · in area
Water on floor
Yes
Priority
Urgent, per your rule
Callback
Captured
Outcome
Transferred to on-call plumber
Example ticket. Fields match the questions in your call flow.

Escalation and scheduling

Urgent goes to your plumber. Routine goes on the schedule.

Scripted example. Your escalation rules and scheduling integration decide the outcome.

  1. CallerOur bathroom sink drains really slowly. Not urgent, but it’s getting worse.
  2. ShiftSill AI agentI can help schedule that. What’s the ZIP code for the property?
  3. Caller30306.
  4. ShiftSill AI agentThanks. I have Thursday between 8 and 11 AM available. Does that work?
  5. What happens nextThis contractor has an approved scheduling integration and the slot is confirmed open, so the agent books it. Without that, it would capture the request for dispatch to confirm.

What “booked” means

A job is only booked when your scheduling software is connected through an approved integration and the slot comes back as available. If it isn’t, the caller hears that the office will call to confirm a time, and your dispatcher gets the request with every detail filled in.

When a transfer fails

If your on-call plumber doesn’t pick up, the approved fallback runs, for example a captured callback number and the call summary sent to your on-call contact. The agent tells the caller it couldn’t reach the plumber and never promises an arrival time.

How transfers and fallbacks work

Questions

Plumbing specifics.

Can it tell callers how to shut off their water?

It can read the approved safety prompts you choose, such as closing the fixture valve or main shutoff if the caller knows where it is. It doesn’t walk anyone through repairs.

We do sewer work only in part of our area. Can it handle that?

Yes. Service-area rules can differ by job type, so sewer and drain calls can use a smaller ZIP list.

Is this for homeowners looking for a plumber?

No. ShiftSill is a service for plumbing companies. It answers calls to your business, under your company name.

Can it handle Spanish-speaking callers?

Dispatch and Multi-Site include English and Spanish. Spanish is an add-on on Night Shift.

Every leak call answered, every ticket complete.

See a scripted call built around your trade, your service area and your on-call rotation. Bring your current after-hours setup and we’ll map it together.

Book a demoGet the plumbing intake checklist