Night Shift
Single-location teams covering nights, weekends and overflow.
$499/ month
- AI minutes included
- 600
- Overage
- $0.75 / min
- One-time setup
- $750
- Locations
- 1
- English
- 1 call flow · 1 on-call destination
- Appointment requests sent to your team
Pricing
Plain pricing, billed on what the agent actually handles.
Monthly plans in USD, before applicable taxes. Each includes AI minutes; overage is per minute, counted to the second. Setup is charged once.
Plans
Dispatch
Contractors with frequent overflow and up to three locations.
$1,099/ month
- AI minutes included
- 1,800
- Overage
- $0.60 / min
- One-time setup
- $1,500
- Locations
- 3
- English and Spanish
- 3 call flows · 3 on-call destinations
- 1 compatible standard booking integration
- Monthly quality check
Multi-Site
Multi-branch operations with local hours and routing rules.
$2,399/ month
- AI minutes included
- 4,500
- Overage
- $0.50 / min
- One-time setup
- $3,000
- Locations
- 8
- English and Spanish
- 8 call flows · 8 on-call destinations
- 2 compatible standard booking integrations
- Weekly quality check and monthly review
Enterprise
Designed for 10,000+ AI minutes per month. Custom quote.
- Committed volume, quoted
- Concurrent call capacity set by contract
- Scope, integrations and service requirements quoted
Estimator
Estimate your monthly bill.
Enter the calls you expect ShiftSill to answer, not your total call volume. Office-hours calls your team picks up don’t count.
Your estimate
- Estimated AI minutes
- 2,100
- Included in plan
- 1,800
- Overage (300 min × $0.60)
- $180.00
- Dispatch plan, monthly
- $1,099.00
- Recurring per month
- $1,279.00
- One-time setup
- $1,500.00
- First cycle
- $2,779.00
Overage is billed at the end of the cycle; subscription and add-ons at the start. Unused minutes don’t roll over.
Worked examples
Two months, worked out.
No add-ons, before taxes.
Dispatch, 2,100 AI minutes
- Subscription
- $1,099.00
- Overage: 300 min × $0.60
- $180.00
- Recurring for the month
- $1,279.00
- One-time setup
- $1,500.00
- First cycle
- $2,779.00
Multi-Site, 5,000 AI minutes
- Subscription
- $2,399.00
- Overage: 500 min × $0.50
- $250.00
- Recurring for the month
- $2,649.00
- One-time setup
- $3,000.00
- First cycle
- $5,649.00
Comparing recurring cost only, with equivalent needs and no add-ons: Dispatch costs the same as Night Shift at 1,400 minutes a month, and Multi-Site costs the same as Dispatch at about 3,967 minutes. Setup fees and integration needs can change which plan fits.
Compare
Everything in each plan.
| Night Shift | Dispatch | Multi-Site | Enterprise | |
|---|---|---|---|---|
| Monthly subscription | $499 | $1,099 | $2,399 | Custom quote |
| AI minutes included | 600 | 1,800 | 4,500 | 10,000+ by quote |
| Overage per minute | $0.75 | $0.60 | $0.50 | Quoted |
| One-time setup | $750 | $1,500 | $3,000 | Quoted |
| Locations | 1 | 3 | 8 | Quoted |
| Languages | English (Spanish add-on) | English and Spanish | English and Spanish | Quoted |
| Call flows | 1 | 3 | 8 | Quoted |
| On-call destinations | 1 | 3 | 8 | Quoted |
| Booking | Appointment requests sent to your team | 1 compatible standard booking integration | 2 compatible standard booking integrations | Integrations quoted |
| Quality review | — | Monthly quality check | Weekly quality check and monthly review | Service requirements quoted |
| Concurrent call capacity | Standard | Standard | Standard | Set by contract |
| 24/7 inbound AI agent | Included | Included | Included | Included |
| Overflow and after-hours coverage | Included | Included | Included | Included |
| Caller qualification | Included | Included | Included | Included |
| Service-area check | Included | Included | Included | Included |
| Transfer to your own team | Included | Included | Included | Included |
| Call summaries and usage report | Included | Included | Included | Included |
Add-ons
Add a location, a language or an integration.
Custom integrations, third-party licenses and any ShiftSill human coverage are quoted separately.
| Add-on | Monthly | One-time setup | Available on |
|---|---|---|---|
| Additional locationAdds 1 call flow and 1 on-call destination. Dispatch and Multi-Site only. | $149 | $350 | Dispatch, Multi-Site |
| Spanish on Night ShiftSpanish-language call handling for Night Shift. Already included in Dispatch and Multi-Site. | $99 | $250 | Night Shift |
| Additional standard integrationDispatch and Multi-Site only, subject to compatibility. | $199 | $750 | Dispatch, Multi-Site |
Billing rules
How billing works, in full.
- What we bill and when
- Your subscription and any add-ons are billed at the start of each cycle. Setup fees are billed once. Overage is billed at the end of the cycle.
- How minutes are counted
- Every second from the moment the AI agent answers until a successful transfer or the end of the call counts, including hold time while the agent is handling the call. We add up the seconds for the cycle and divide by 60. Calls are not rounded up to the minute.
- How overage is calculated
- Overage = the greater of zero and (total seconds ÷ 60 − included minutes), multiplied by your plan’s overage rate. Only the final amount is rounded to the cent.
- Alerts and rollover
- You get usage alerts at 80% and 100% of your included minutes. Calls keep being answered at the overage rate. Unused minutes do not roll over.
- Transfers
- Standard transfers to a US phone number are included. The on-call team that receives them is yours: ShiftSill does not supply technicians or on-call staff.
- Cancellation
- Plans are month to month. Cancel before your renewal date and service ends at the close of the cycle you already paid for.
Questions
Pricing questions.
Is there a contract?
Plans are month to month. Cancel before your renewal date and service ends at the close of the cycle you already paid for.
What counts as an AI minute?
Every second from the moment the AI agent answers until a successful transfer or the end of the call, including hold time while the agent is handling it. Seconds are summed for the cycle and divided by 60; individual calls are not rounded up.
What happens if we go over our minutes?
Calls keep being answered. Minutes above your allowance are billed at your plan’s overage rate at the end of the cycle. You get alerts at 80% and 100% of included minutes.
Do unused minutes roll over?
No. Included minutes reset each cycle.
Are transfers extra?
Standard transfers to a US phone number are included. They go to your own on-call team; ShiftSill does not supply technicians or on-call staff.
What does setup cover?
Call-flow mapping, configuration, testing and go-live for the scope included in your plan. It is billed once.
What isn’t included?
Custom integrations, third-party licenses and any ShiftSill human coverage are quoted separately.
Check the numbers against your own call logs.
Bring last month’s after-hours and overflow volume to a demo and we’ll size the plan with you.